Support
Support
Have a question? Our team will help you find answers, whether through a phone call, SMS or an email.
Email Address
info@swipe2free.com
Phone Number
+1 (732) 421-4463
Swipe2free – One Stop POS Solution for All
Installation Support
We provide complete installation support to ensure your POS system is set up correctly and ready to use. Our team assists with software installation, device setup (printer, barcode scanner, cash drawer), and system configuration according to your business needs. We also provide basic training so you and your staff can start using the system smoothly without any technical difficulties.
Warranty & Repairs
Swipe2free offers warranty support and repair services for POS hardware and related devices. If any hardware issues occur during the warranty period, our support team will assist with repair or replacement. We also provide maintenance and repair services even after the warranty period to ensure your business operations run without interruption.
Payment support FAQs
1. What payment methods are supported?
Our POS system supports multiple payment methods including Cash, Credit Card, Debit Card, UPI, QR Code payments, Net Banking, and Digital Wallets. Businesses can accept all major payment types from a single system.
2. Does the POS support UPI and QR payments?
Yes, the system fully supports UPI and QR code payments. Customers can pay using apps like Google Pay, PhonePe, Paytm, and other UPI apps.
3. Can I accept card payments through the POS machine?
Yes, Swipe2free POS can be integrated with card swipe machines to accept credit and debit card payments directly from the billing system.
4. How long does it take to receive payments in my bank account?
Payment settlement time depends on the payment provider, but usually payments are settled in the bank account within T+1 or T+2 working days.
5. Is there any transaction charge on digital payments?
Transaction charges depend on the payment gateway or bank provider. Charges may vary for UPI, cards, and wallet payments.
6. What should I do if a payment fails but money is deducted?
If a payment fails but money is deducted from the customer’s account, the amount is usually automatically refunded within 5–7 working days. You can also contact payment support for assistance.
7. Can I generate payment reports?
Yes, the POS system provides detailed payment reports including daily sales, payment method reports, transaction history, and settlement reports.
8. Is the payment system secure?
Yes, all digital payments are processed through secure and encrypted payment gateways to ensure safe transactions.
9. Can I accept partial payments or split payments?
Yes, the system supports split payments where a customer can pay using multiple payment methods (for example: part cash and part card).
10. Who do I contact for payment-related support?
You can contact our Payment Support Team via phone, email, or support portal for any payment-related issues.